TERMS & CONDITIONS – PURPLE VILLAGE 

(Applicable to all Purple Village locations) 

 

Purple Village organises accommodation-based community stays in cooperation with partner hotels, hostels or other accommodation providers during selected concert dates. In these Terms, we call each stay a ‘Purple Village Edition’. 
 

The destination, accommodation, stay dates, duration, price, room setup, included services, booking deadline, any minimum guest requirement and any other edition-specific conditions are shown on the relevant booking page. 
 

By placing a booking, you agree to these Terms & Conditions and to the booking details shown for your selected Purple Village Edition at the time of booking. Where the booking page contains an edition specific condition, that condition applies to that specific matter. 

 

 

1. What your booking includes 
A Purple Village booking includes the accommodation, services and items that are explicitly listed on the booking page for the selected Purple Village Edition. 

• shared accommodation with fellow ARMY 

• breakfast every day 

• room matching for guests sharing accommodation 

• Purple Village sleepover bag 

• access to a guest WhatsApp group 

• Access to activities and ARMY gatherings, where offered at the specific location 
   

The exact details of your stay, including accommodation setup and included elements, are always clearly stated on the Purple Village city page and booking page for your chosen location. 

If anything differs from the list above, we'll let you know in advance. 

  

Not included unless stated otherwise: 

• Flights, trains, local transport or other travel-related costs 

• concert tickets 

• meals outside breakfast 

• travel insurance, visas or other personal travel documents 

• additional hotel services (such as minibar, room service or upgrades) 

 

2. Room occupancy & booking options 

Purple Village stays are based on shared accommodation with fellow ARMY. 

Bookings are made per bed, per person, for the duration of the stay. Guests will always share a room with other Purple Village guests. 

Room assignments are coordinated by Purple Village. 

You can share your room preferences when booking, such as preferred  roommate, age, range, language or country. We'll take  your preferences into account as much as possible, but we can't guarantee a specific room match unless we have explicitly confirmed it. 
 
Final room arrangements may be adjusted where necessary because of cancellations, accommodation requirements, availability or other operational reasons. 

By completing your booking, you acknowledge that you'll be sharing a room with  one or more fellow ARMY's (depending on the room type you book). 

 

3. Booking & confirmation 

Your booking is confirmed once: 

• the required payment has been completed, and 

• you have received a confirmation email. 

Payment conditions may differ per city and are listed in the city-specific Booking & Cancellation Terms. 
 

Please check that your details and those of any guests you're booking for are correct. The person making a booking for multiple guests is responsible for providing accurate information and for ensuring that the other guests are aware of the relevant booking information and these Terms & Conditions. 

 

4. Guest cancellation 

The cancellation and refund conditions that apply when a guest cancels are shown on the relevant booking page or during checkout before the booking is completed. These conditions form part of the booking agreement. 
 
Where a cancellation deadline applies, guests may cancel their booking free of charge until the date and time stated for that Purple Village Edition. After this deadline, the booking is non-refundable unless the booking can be reassigned to another guest.

To cancel your booking, please contact Purple Village, using the contact details on our website or in your booking confirmation. 
 

Any costs booked separately with third parties, including travel or concert related costs, are not part of the Purple Village booking and cannot be reimbursed by Purple Village. 

 

 5. Minimum number of guests 

Purple Village stays are group-based experiences and require a minimum number of confirmed bookings. Where a minimum applies, the required number and the relevant booking deadline will be stated on the booking page. 

If this minimum is not reached, Purple Village may cancel the stay. In this case, all payments will be fully refunded. Purple Village cannot reimburse separately booked costs such as flights, train tickets, concert tickets, travel insurance or other third party arrangements 
 

6. No-show & late arrival 

• No-show without contact 

If you do not arrive and do not inform us or the hotel, the booking will be cancelled automatically. No refund is possible. 

• Late arrival with notice 

If you inform us in advance that you will arrive late, your room will remain reserved. Missed nights or hours are not refundable. 

• Late arrival without notice 

In case of very late arrival without notice, the hotel may release the room. If the room is released, no refund is possible. 

• Deciding not to come 

This is treated as a cancellation under the applicable cancellation policy. 

 

7. Changes to your booking 

Name changes are possible up to 30 days before arrival. Please contact us by email to request a name change. 

Other changes (such as room type or additional guests) depend on hotel availability and may involve additional costs. We’ll always let you know about any extra costs in advance.  

 

8. Concert and event changes 

Purple Village is an independent accommodation and community concept and is not the organiser of the concert or other event associated with a Purple Village Edition. 

Purple Village has no control over concert tickets, concert dates, venue changes, postponements, cancellations or decisions made by the artist, promoter, venue or ticketing provider. 

A change, postponement or cancellation of the associated concert does not automatically cancel the Purple Village booking. If such a change materially affects the Purple Village Edition. We’ll let booked guests know about the available options as soon as reasonably possible. 

 

9. Responsibilities 

Purple Village is responsible for: 

• organising and managing reservations 

• coordination with the partner hotel 

• Purple Village photospots, activities (where offered) and community elements 

The partner hotel is responsible for: 

• the hotel room, bed and facilities 

• cleanliness, maintenance and housekeeping 

• check-in, check-out and hotel rules 

• services provided during the stay 

Purple Village is not responsible for issues caused by hotel services or other guests. 
 

Guests should report accommodation related issues as soon as possible to the accommodation provider and, where appropriate, to Purple Village so that reasonable assistance can be provided. 

 

10. Guest responsibility 

Guests are responsible for: 

• respectful use of the hotel room and facilities 

• any damage or extra costs caused by themselves or their companions 

• complying with hotel rules 

• completing payments on time 

 

11. Behaviour & ARMY etiquette 

We want everyone to feel safe, comfortable and respected during their Purple Village stay. Guests are expected to: 

• show respect towards other guests and hotel staff 

• avoid excessive noise or disturbances 

• not take unwanted photos or videos 

• behave respectfully in shared spaces 

Serious or repeated disruptive behaviour may result in removal from the stay without refund. 

 

12. Force majeure & circumstances beyond our control 

In situations beyond our control (such as natural disasters, strikes or government restrictions), we'll will look for a suitable solution. 

Refunds depend on what the partner hotel is able to refund to Purple Village. 
Purple Village is not responsible for separately booked travel, concert tickets or other third party costs 

 

 

13. Cancellation by Purple Village 

If Purple Village must cancel a stay due to hotel-related issues or safety concerns, all payments will be fully refunded. 

External costs such as travel or transport expenses cannot be reimbursed. 

 

14. Refunds 

Refunds are processed via the original payment method used for the booking. Purple Village aims to initiate refunds within 14 business days after the refund has been confirmed. The time it takes for the funds to appear may also depend on the bank, card issuer or payment provider. 

 

15. Governing law 

These terms are governed by Dutch law. Any disputes will be handled by a Dutch court. 

 

16. Contact & edition specific information 

Current contact details and all edition specific booking information are available on the Purple Village website and on the relevant booking page.